Pros
Good flexibility with hours, co-workers are all really great people, and direct supervisors are great to work with.
Cons
The pay is ridiculously low, and one of my co-workers who is a hard worker from what I've seen told me she didn't get a raise for 4 years, which just goes to show that employees (at least in my department) are not taken seriously or appreciated. The manager of my entire department even admitted that everyone is underpaid. The PTO plan is not competitive, and there seems to be a very high turnover rate. Upper management will do things like announce that they made 25 million dollars on Black Friday with the help of everyone working hard and staying late if necessary, and then in the weeks following, which are less busy, they will say that they want people to go home early (without pay or they can use their PTO) to save the company money. That just doesn't seem right to me. If you are hired to work full-time, you should be able to work full-time every week of the year, not get your hours slashed because of holiday circumstances. The CEO and president seem to have a weird relationship, hugging and kissing at company events etc.. It just doesn't seem professional. I've also heard stories from other departments that upper management (particularly the president) will fire people based on their own personal whim and not because the employee was inadequate or did anything wrong. Perhaps they had some productive criticism that wasn't taken well. To sum it up, upper management seems egotistical and doesn't seem to care much for the employees that work hard for this company. I received another opportunity and was happy to leave.