Leadership Has Destroyed a Once Great Company - Customer Service Manager Beyond, Inc. Employee Review

1.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

There are still a few hardworking and talented individuals remaining, but they are overburdened and undervalued.

Cons

Beyond Inc. used to be an exceptional company where employees felt valued and supported. Unfortunately, those days are long gone. Leadership no longer rewards loyalty or cares about retaining talent. Decades-long employees, along with their deep knowledge and experience, have been kicked to the curb. Beyond Inc. has lost its identity and its ability to deliver value to customers or employees. The rebranding efforts have only confused customers, and the company’s prices are not competitive in the market. There is no clear strategy. Layoffs happen on a seemingly random basis, punishing employees who remain by forcing them to take on unsustainable workloads. Leadership continues to ignore feedback and push poorly planned projects, only to see them fail and blame others for the results. Benefits have been stripped, including on-site resources that once made this a place people wanted to work. Bonuses and career advancement opportunities are nonexistent, and leadership has made it clear these won’t be returning anytime soon. Morale is at rock bottom, and the company feels like a sinking ship.

Explore other reviews about Beyond, Inc.

5.0
13 June 2025
Recommend
CEO approval
Business outlook

Pros

great leadership and good processing

Cons

No Heirarchy in the company

2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are my main reason for coming back daily, I'd hate to let them down.

Cons

Toxic ceo is more focused on being confrontational than productive. The consensus in his town hall meetings is to 'keep your head down, avoid direct eye contact, do not ask questions'. He's focusing on building the upper management team while regular layoffs of people who actually do the heavy lifting is reducing our actual output.

3
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