Delusional Upper Management - Branch Manager Beyond Wireless Employee Review

Horrible commission structure. The company sets targets that are virtually impossible to attain when unavoidable frontline challenges are factored in. Things such as inventory shortages, system response times and outages, lengthy transaction processes (copying info from one system to another has to be done accurately or commission is forfeited), customer confusion about intentionally misleading marketing promos, and convoluted time-sensitive promotions that are lost in an endless feed of redundant email threads. One-sided management. The people running the company always want to communicate through a proxy (person reporting to them) instead of directly with staff. The only time they circumvent this policy is to chastise someone individually for not complying with their expectations or in a mass email format to share a completely out of touch perspective on sales performance/promos. This extends into the way they handle policy/procedure. It is their way only, with no welcome feedback whatsoever on something that isn't being received well. Give feedback and watch out, they will find a way to get rid of you. Systems are laughably unreliable. They actively work against staff and management to slowly erode their quality of work and morale. To put this into perspective, something as simple as swapping out a broken cable box for someone (one of the supposed fastest processes) takes 15 clicks of the mouse on different areas of the program and at least 5 minutes of waiting for things to load. This plays into an already tough work environment (overcoming irate interactions and customer abuse to repair customer relationships with Rogers brand) and pushes staff to leave prematurely. MasterCard gates on staff prevent them from being paid any commission on what they sell, unless they sell at least 4 before end of month. This is unethical and pushes staff to mislead customers into taking on products they don't need.