High turnover - Anonymous employee Big Duck Employee Review

Profit-sharing, transparent culture, smart people, mission-driven clients, healthy work life balance

Dense workloads and the inevitable challenges of being in client services!

The nice thing about Big Duck is that they hire smart people who truly are motivated to make a difference. The office also has a great view of the Manhattan bridge!

When I joined Big Duck I was hopeful and excited to be amongst like-minded folks who wanted to help nonprofits execute their missions. It wasn't too long before reality set in and I realized the company's image was just a facade — it seemed like making a profit was the main priority. It wasn't about putting the best work forward, but using a cookie-cutter template to churn out mediocre work. While the employees got to come in and leave at a reasonable time, every minute during the work day was time-tracked. This fostered an environment where people quietly worked at their desks and messaged one another to ask if it was ok to interrupt them before walking over and asking a question. Employees for the most part were undervalued and there was no real opportunity for growth, which has resulted in a high turnover. It seems like the company takes advantage of the term nonprofits and uses that as an excuse to justify undercompensating employees. Even little things like getting bagels once a week came out of all of our pockets (we all took turns), and at one point there was a jar we could contribute to to pay for coffee.