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      BioSolutia

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      Great culture and atmosphere - Customer Support Coordinator BioSolutia Employee Review

      2.0
      8 June 2018
      Customer support coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      The culture at Biosolutia is wonderful! Everyone is friendly and seems to truly want to help one another. There's also bagel fridays. Huge plus!

      Cons

      The biggest con is the training. The training provided is discouraging and not sufficient. You may get two weeks of training and then you are thrown with someone to shadow for a week and then they shadow you for a week. The person I shadowed had been there 4 years. He was not very patient and expected that I should know the process quickly. This created a lot of frustration. There was so many things not shown in the classroom training. If Biosolutia would provided better training I think retaining customer service representatives would be easy. Right now people are coming and going. I truly feel this is due to the training.

      BioSolutia Response
      8y
      Thank you for you for bringing your concerns to our attention. We are sorry that while you were employed at BioSolutia your experience was not positive. Our goal is to ensure that each and every employee is set up for success during the training phase, and would have hoped to address these concerns if known to us at the time. We again appreciate your feedback and we will evaluate how we can improve our training process for all future employees.

      Explore other reviews about BioSolutia

      5.0
      29 Jan 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work at

      Cons

      No cons to provide at this time

      5.0
      23 Jan 2015
      Coustomer service
      Recommend
      CEO approval
      Business outlook

      Pros

      I have worked there almost two years and love going to work. Lots of opportunity to learn and advance. The policy is set up on a reward system instead of a punishment system. I take pride in my job and our reputation.

      Cons

      To me, there are no cons. Be a grown up, show up, be proud and do your job.

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