Pros
Enjoyed the other AEs I worked with
Cons
Lots. Top performers average about 60% quota attainment. Upper leadership is completely out of touch with the market. Birdeye is a best in class solution, but many of the CRMs and EMRs they integrate with are now including review generation features of their own. Why would a business spend tens of thousands of dollars with Birdeye when 80% of what we do can be done with their existing software? When you do make a sale, don’t expect it to stick. Onboarding sometimes doesn’t respond with their availability for a week post sale, then give 2-3 options for same or next day meetings. When the customer is unavailable at those times on short notice, onboarding is quick to transfer the account back to the AE and trigger a debook to take away your commission. Every customer I signed also had CRM/EMR integration issues. Some were eventually resolved and others were left with limited platform functionality. All were listed as functional integrations on the website and internal resources. A Birdeye recruiter also reached out to a friend of mine recently and claimed 80% of AEs are hitting quota. That’s a flat out lie. The only thing the executive team cares about is going public and cashing out. All employees are expendable, and all customers should be aware that Birdeye uses questionable tactics to make their customer satisfaction scores look better than they really are.