Without a doubt: the worst - Inside Account Manager Black Box Employee Review

1.0
24 Feb 2021
Recommend
CEO approval
Business outlook

Pros

Some very knowledgeable staff, nothing else

Cons

Resources are scarce so not having a sales engineer available to work with you can delay your providing quotes to the customer - which in some cases will make you miss out on business because you're too slow. Commission pay-out depends on install which you don't control and projects can be months before completion. Commission is calculated based on margin, not gross sale. Your only opportunity to negotiate with the customer is to kill your margin.

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Black Box Response
5y
Thank you for taking the time to provide your review. The good news is that we are growing, even through a pandemic year. With that comes a need to hire and we are aggressively looking for top talent, importantly in sales engineering, to support our growing business. Our team members are definitely our most important assets, without them we would not have an organization to support our customers and their business needs. We continually look at our commission plans to ensure they are competitive and that they are incentivizing our Sales team. Thanks again for your feedback and I wish you the best.

Explore other reviews about Black Box

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dynamic work environment and outstanding leadership

Cons

nothing that i can think of

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The data center work itself was interesting and there were opportunities to gain exposure to large-scale projects. Some coworkers on-site were supportive and hardworking.

Cons

Leadership and communication were extremely inconsistent. There was little structure, minimal training, and employees often felt like they were expected to figure things out on their own without proper support or mentorship. Workloads and expectations changed constantly depending on who you spoke to. The company talks about growth, but many employees are underutilized or not actually developed professionally. It often felt more reactive than organized, especially from upper management. Decisions were made with very little transparency, and morale suffered because of it. There was also a noticeable disconnect between corporate leadership and the realities of what was happening on-site. Many employees felt expendable rather than valued.

2
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