Pros
Defined Working hours - your shifts are defined, typically leave at 5pm or end of shift unless you're stuck in a chat. Great benefits Comprehensive Training - Bloomberg offers training to do every aspect of the job, regardless if you have a finance background.
Cons
Overloaded - each employee is expected to assist 3-5 clients at the same time. Each client different questions , anger level and skill sets. Once you gain more knowledge the chat difficultly increases. Department has a "if you're not overwhelmed you're not working" philosophy Over quantification: the department has pushed for a quantifiable metric in every possible area, discounting any intangible skills you add. Each employee is viewed as comparable across so many different roles within the dept, when in some cases the comparison is not valid. During review time management can cherry pick uncharming stats, that often do not explain the full credit of your work, to justify mediocre raises. Micromanagement - middle managers overly scrutinize work, to show their effectiveness as "leaders". Every aspect of your day is assigned, down to the min, by your team leader, the ability to work on your own scheduled prohibited, feeling as if you're being baby sat.