12 July 2022
Anonymous employee
Blue Mantis Response
3yWe are sorry to hear you have come away with this impression, and a bit perplexed. At this time, our professional services team is very well utilized and if anything the pace is invigorating at times. We have a lot of technical growth projects for our team and at times rely on external partners since we can not meet the internal demand due to the pace that the team is executing on.
We are certainly not perfect but are always looking to make continual improvements. We do recognize that there have been times that each part of our business is not as coordinated as we’d like. During our strategic company kick off we made a commitment that services will become a continuum and silos will become a thing of the past. On a related note we are making a change to our company communications approach to incorporate divisional town halls rather than just company wide meetings. Our hope is that this new forum will allow for more discussion and feedback and ensure that we are always listening.