Heavily focused on realization and billable hours charged No client interaction at staff level or training on client interaction No control of workflow or choice in client work Inequality of work distribution to staff with no consideration of experience differences No timely feedback or transparency of upper management expectations Expectations are not clearly communicated 1675 charge hours are expected of staff yearly; staff have no control of billable workflow and historically will not be assigned this number of hours although bonuses can only be earned by acquiring this many charge hours and staff are reprimanded if the total charge hours are not met in yearly evaluations, raises and promotions are also dependent on realization Degrading, disrespectful, and unprofessional language and tones are consistently communicated by management and directors out weighing positive communication given