Still a start up - Customer Service Representative Bluevine Employee Review

3.0
15 July 2024
Recommend
CEO approval
Business outlook

Pros

Most of the people are amazing people

Cons

Everything changes fast enough that one day you are told one thing and the next you are in trouble because that is no long the proper way to things. They say ask for help, but then punish you if you ask to often or to early. We need to 'use our resources' even if we haven't been trained on slcertain resources and don't always know what we are looking at.

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Bluevine Response
1y
Thank you for taking the time to leave a review and share your experience at Bluevine. At Bluevine there is a very thoughtful and deliberate approach to how we onboard, educate and prepare our CSA's for their role. Every team member completes 30 days of new hire training. Team members also have a weekly 1:1 with their manager, regular team meetings, and access to a robust procedure library. When changes are launched we provide materials and training, and managers reinforce the changes in team meetings and huddles. As a current employee, I encourage you to continue to use the many tools available to you to find the answers to your questions as you work to provide excellent service and resolve customer requests.

Explore other reviews about Bluevine

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Catered lunches, insurance benefits, internet stipend

Cons

Not much room for internal growth, I feel as though it’ll take me years to grow. Stuck on night shift, didn’t get my preferred day shift.

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