Pros
Almost everybody who works there is very nice!
Cons
The pay is very low. The schedule is very sporadic and makes no sense. The RHC manager is extremely passive aggressive and unorganized. She will leave all caps messages in Slack to the whole team if you make a mistake. For a health based company, the health insurance is really bad. The sick policy for the remote team is ridiculous. They request that you let them know that you will be sick the night before, and request a doctor's note if you call out day of. The mobile vans break down easily, and this job requires contacting every customer, day of, that their appointment is cancelled. Sometimes with 20 minutes of warning. There won't be appointments available within months after cancellations and there's nothing you can do about it, making customers upset. You can be let go with no warning or performance plan set up if you start to slip. Your metrics can be purely numbers based. So even if there were only 6 total calls one day, and you answered 2 of them, it reflects poorly on your record.