3mo
Dear Colleague, Thank you for sharing your perspective. We take all feedback seriously, as it helps us reflect on our journey as a high-growth organization. We are genuinely sorry to hear that your experience did not align with the supportive and high-performance culture we strive to build.
We would like to provide clarity on the critical points you raised for the benefit of our current team and future candidates:
1. On Health and Well-being: The loss of a colleague is a profound tragedy that our entire organization continues to mourn. We must clarify that this was an unforeseen medical event. Attributing such a loss to workplace stress is a very serious claim; we investigated these matters thoroughly and remain committed to supporting the families involved. To support our current team, we provide access to professional mental health resources and therapy, encouraging a culture where well-being is prioritized.
2. On Culture and Workload: While the nature of a startup involves high energy and ambitious goals, we do not believe in 'unreasonable' pressure. We utilize a transparent OKR (Objectives and Key Results) framework to ensure workloads are balanced and aligned with business goals. To counter stress, we maintain a robust 'Ongoing feedback Mechanism' program to ensure employees feel heard, appreciated, and supported by management. Our recent 90% People Engagement score suggests that the vast majority of our team finds their work environment both challenging and deeply rewarding.
3. On Job Security and the 'Hire-and-Fire' Allegation: We do not practice a hire-and-fire approach. Every 'Earthling' who joins us goes through a structured integration period with clear success metrics. We view exits as a last resort, occurring only after extensive performance mentorship and realignment efforts have been exhausted. Our goal is long-term retention and internal growth.
4. On Recognition and Support: We believe in celebrating wins. From regular meetups to internal appreciation tools, we actively work to ensure that targets are met with shared celebration, not just pressure. We are committed to a 'People-First' philosophy, balancing the drive for results with a genuine concern for work-life harmony.
We are always open to a direct, constructive conversation to understand where we can improve further. We wish you the very best in your next professional chapter."
