A glorified call centre - Paralegal Bond Turner Employee Review

Friendly colleagues and an ambitious business with clear growth aspirations. The company is investing in marketing and works closely with an external agency to support its digital and communications activity.

My experience was brief, but I found expectations, responsibilities and measures of success less clear than expected during onboarding. The role involved working across both internal teams and external partners, and prospective candidates may benefit from seeking clarity on reporting lines, decision-making responsibilities and how success will be measured during probation. The environment appeared to be relationship-driven, and new starters may find it helpful to spend time understanding existing ways of working and stakeholder dynamics. While I was encouraged to slow down, I had already begun developing new initiatives and external partnerships, which left me feeling that expectations around pace, priorities and role remit were not fully aligned from the outset. A more structured onboarding process, with clearer objectives and regular feedback during the early weeks, would help new employees settle into the role and understand where they can add value most effectively.

Your final day at the company will be one of the best of your life.

Aggressive and rude management, think they are superior humans to their staff, and act as such. Rule by fear. They argue that because you are being paid to be there, that you must accept being treated poorly. Speak to you like children, but expect an adult's work. Do not expect any training. You will be given a list of work to do on your first day, and will be immediately criticised for any mistakes you make. You will be defined only by your productivity. You are simply a claim management system log-in ID, not a person. "Fire Fridays" - Directors regularly walk around the office at 16:50 on Fridays picking people off to tell them not to come back on Monday. Does not create a positive atmosphere. Middle-management simply "yes-people", who refuse not to side with Senior-management. Will parrot whatever line they are told to. Any attempt to back yourself / defend against management accusations pretty generally results in termination of employment.