Pros
your coworkers often become family to you
other departments are very kind as well
senior management has made a major effort to notice the lower employees
I don't think they know our names still but at least they are trying.
Cons
There is a lot of burnout at the company. We've been short-staffed for a long time. Management keeps asking what we can do to increase employee retention in the collections department, but they aren't interested in what we have to say. We mentioned how everyone in collections could use a pay raise because of cost of living shooting up. If you work a center position, you will likely have to work two jobs to make your rent. Mobiles crew works enough overtime that they get nice paychecks, the floats get 3.75 an hour in shift differential, and centers...well, we're told that we only have to work three days and that we should not expect to make as much as everyone else because we have a regular shift. Consequently, the centers aren't staying staffed, are frequently understaffed, and burned out employees looking for new jobs.