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      Box

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      Presents cool. Sales culture. Big Promises, Questionable Delivery - Customer Success Manager (CSM) Box Employee Review

      3.0
      4 Apr 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Some really high performers working at this company. They are driven, enthusiastic, smart, and come from all backgrounds

      Cons

      Very sales-like culture. Extremely competitive, toxic positivity, shoestring budgets all around, leadership seems deaf to front-line employees' claims for better work balance, greater focus on core functions, and lack of advancement for hard work. Employees are spread very thin and under appreciated when it comes to merit increases and promotions.

      Explore other reviews about Box

      5.0
      9 June 2026
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Strong executive leadership with clear direction - Customers see the value in the software and there is a product/market fit - Managers care about work life balance and your professional growth - Autonomy to do valuable meaningful work and focus on the right initiatives for your role

      Cons

      - Nothing comes to mind

      2.0
      10 June 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive compensation and decent earning potential depending on segment. Opportunity to manage complex deal cycles. Broad product suite allows for cross-sell and solution-based selling. Active founder-led company

      Cons

      Poor management quality and leadership decisions can impact morale. Culture can feel less dull and lack energy especially compared to faster-growing tech companies. Selling the product can feel little exciting. Internal processes and decision-making can feel bureaucratic.

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