Number, number, and more numbers- Oh My! - Customer Service Associate Bread Financial Employee Review

4.0
13 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The Customer Service representees were top notch professionals. Wonderful work life balance that is important if you have a family. Pay was higher than most jobs in the industry here. Level up - Gamefication was the answer to motivating and training employees.

Cons

This company uses numbers to rate all employees. I was there a decade and was never able to advance because of their number system. I felt like I was treated like a child that was never fully trusted. I hope that this company uses Gamification with Level up. The Level Up platform is under used at Bread Financial. This program has the ablitiy to made learning and training fun. I wish this company would use this program to train for leadership. Have Linked in trainings and give incentives to go into management. Level Up could also be used to motivate employees positively. Bread Financial sees Level Up as a same platform- Level up could train and evaluate your employees. Sadly, this company Likes numerical results- and will automate in the future. PLEASE, Level Up and Bread would be industry Leaders!

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Bread Financial Response
1y
We appreciate the opportunity to address your feedback. We take your concerns seriously and will also pass along these details to the appropriate audiences.

Explore other reviews about Bread Financial

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, family oriented, great pay opportunity, and growth.

Cons

Work could get incredibly slow.

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Bread Financial Response
3d
Thank you for the review! We work diligently to ensure our compensation package is competitive with the market so it's nice to see those comments made here. We appreciate your feedback and thank you for your 3 years of support to the company!
5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Strong learning and development opportunities Supportive and approachable team culture Encourages personal and professional growth

Cons

Some growth opportunities may take time.

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Bread Financial Response
3d
Thank you for taking the time to write a review with us! We're happy to hear that your time with us has met your expectations! We appreciate your feedback as it helps us understand areas we are doing well and areas to improve.
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