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Bright Horizons Family Solutions

Engaged employer

Care about liability not child development - Head Teacher (Full Time) Bright Horizons Family Solutions Employee Review

1.0
22 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Since they had taken over an already established child care center, our hourly rate was higher than other employees of Bright Horizons. Basically, there was an agreement with the former employer to try to maintain salary levels. Unfortunately, we went from salaried professionals to hourly employees.

Cons

You will use an iPad to over document the children’s day. The children will get so used to the iPad that they will try to grab it as it is always nearby. Your attention and time will be spent mainly on tapping into different parts of the iPad from documenting to signing in and out for meal breaks. If you care about young children and early childhood development, do not work here. Your attention will constantly be pulled away from the children. They will also make you sit at a computer for hours long trainings of their own making (plus mandated ones, of course) as they seek to minimize their liability for anything. My beautiful, caring and developmentally-appropriate classroom became a place where there was pressure to worry about “paperwork” over people work. The school had beautiful, age appropriate classrooms and outdoor spaces. We were told that the youngest children could no longer use the classrooms nor the outdoor space they enjoyed and which supported their development over many years. So the children’s daily experiences were drastically changed in multiple ways. Many parents and teachers fought this change to BH but our expertise and opinions were disregarded. They is a high turnover rate for BH from what I understand and there is a good reason for it. Oh, and employees at other locations have been arrested for abusing children, so theres that too. How horrid. As soon as we heard BH would be taking over, many teachers planned to leave and they did, including me.

Explore other reviews about Bright Horizons Family Solutions

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Strong support system - plenty of scaffolding for teaching and learning - very meaningful and empowering work that leaves me feeling like my work makes a difference

Cons

- The work is difficult sometimes. Children are unpredictable and I have come home from some devastating work days more than a few times. You need to be mentally resilient. - Need to be ok with medical emergencies and general grossness--they are kids, after all - the pay across the field is just okay. It is at best competitive with public schooling, though their pay is about as good as childcare gets these days

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Bright Horizons Family Solutions Response
1mo
Thank you for providing your feedback. Bright Horizons is committed to creating a great place for the children and families we care for; a large part of this is ensuring our teachers have supports in place to help them do their jobs well and with confidence. We strive to help employees understand the nature of the role for which they are being hired as well as provide the tools needed to be successful through comprehensive training. If you are open to sharing more specifics of your concerns, we’d like to hear them and can be reached at wearelistening@brighthorizons.com.
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Bright Horizons has a meaningful mission and many employees genuinely care about helping families. I had the opportunity to work with several talented and kind colleagues, particularly within the engineering organization. Many individual contributors were collaborative, supportive, and committed to doing quality work despite organizational challenges.

Cons

My experience within the Product organization was VERY disappointing. The culture often felt highly political and toxic, and decisions around influence, recognition, and organizational changes did not appear to be based on merit, performance, or measurable impact. In my experience, relationships and internal perception sometimes seemed to matter more than actual contribution. I also observed middle-management behaviors that appeared focused more on pleasing senior leaders than on driving actual outcomes, supporting teams, or encouraging honest feedback. This made it difficult to have direct conversations, challenge ineffective decisions, or improve how work actually got done. Because of this political and highly toxic environment, the organization felt inefficient. Too much time was spent managing alignment, perception, and internal dynamics, while execution, accountability, and practical problem-solving suffered. There are good people at Bright Horizons, but my experience in the Product organization was challenging from a culture, leadership, and decision-making standpoint.

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