Pros
Work whenever you want within business hours of time zone you are calling. Easy. It’s cold calling, not rocket science. Pay is ok considering one doesn’t need to put on a bra to do it. No micromanaging. Have never had trouble taking time off. Auto dialer is a big upgrade from our old lists. Pay is always on time.
Cons
Apparent lack of intelligence in ops and team lead. Team lead doesn’t always fully read email before replying (in three years this has happened several times. He will reply something that I’ve already addressed in my initial email). But again, this is cold calling, not rocket science. Ops can be aggressive. There was a system issue that put me a day behind. When I told them I wouldn’t be able to finish my project they acted flabbergasted as they gave me three whole extra hours to do it on Friday. Yo, this is a part time job that I usually just do the minimum hours for, you gotta understand the rest of my week is full of fun and exciting things already. It would be nice if we could edit call info. So much of it is out of date. Scripts aren’t well written- I usually make it my own because if it takes three minutes to introduce yourself, they aren’t going to listen. I have to wonder about the previous experience of the powers that be. Often they are riddled with grammatical errors.