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Brightview Senior Living

Engaged employer

Great health benefits but tough client interactions - Concierge Brightview Senior Living Employee Review

4.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-AMAZING HEALTH BENEFITS -Christmas bonus -Business Casual attire - no set uniform -Very kind Business Office Manager -Somewhat rewarding

Cons

-Dealing with many rude and condescending seniors and their families (the clients) -Having coworkers with weaker skills or who are newer making more than you -It could easily get busy and sometimes moderately stressful -Consistent phone ringing -Leadership avoiding the clients' phone calls and you end of being the punching bag for complaints out of your control -They don't want you to leave the front desk but have many tasks that require you to be away from the front desk. Management says they'll sit in for you, but don't.

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Brightview Senior Living Response
2mo
Thank you for sharing your experience. We’re glad to hear you’ve enjoyed the benefits, bonus program, and support from your Business Office Manager. We also appreciate your feedback. We understand how demanding front desk roles can be, and your concerns around coverage, workload, and communication from leadership are important. We are always working to improve the associate experience. If you’re open to it, we encourage you to reach out to Vicki White, Director of Employee Relations, at (410) 962-0595 to share more. Thank you again for your feedback.

Explore other reviews about Brightview Senior Living

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

I am retired from a career in programs at a non profit human services organization and working part-time at Brightview Senior Living has given me the opportunity to continue to use my skills and experience plus find purpose and engagement in my retirement years. The work is so rewarding! I am able to develop meaningful relationships with the residents and the work environment fosters positive team collaboration with fellow co-workers.

Cons

There are no cons for me.

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Brightview Senior Living Response
1w
Thank you for your thoughtful review and for being part of the Brightview family for more than 10 years! We're honored that Brightview has provided you with an opportunity to continue making a meaningful impact in retirement. It's so wonderful to hear that you've built strong relationships with residents and enjoy collaborating with your fellow associates. Thank you for your kind words and encouragement. We truly appreciate all that you do!
4.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Easy Communication Good Teamwork Paid Monthly Training

Cons

Understaffed at times Having to work beyond the closing/end of shift time often

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Brightview Senior Living Response
1w
Thank you for sharing your feedback and for being part of the Brightview family. We're so glad to hear you value the teamwork, communication, and monthly training opportunities. We also appreciate your comments about staffing and occasionally working beyond scheduled shifts. Your feedback is important and helps us continue improving the experience for our associates. Thank you for everything you do for our residents and team!
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