It’s just okay. - Customer Service Representative Brightway Insurance Employee Review

The biggest con has always been being understaffed. You are required to do over time and are seriously overworked. The turnover rate is high. Just in the two years I’ve been here, I’ve had five different managers. Another smaller con is not being able to snack at our desks. Also, prepare to be micromanaged like crazy. Every single thing you do is monitored. Breaks are at a different time every day. The pay could also improve. Phone reps make the most and get the biggest bonuses, it makes the other departments feel less important, which is another reason why its so hard to keep people or hire new ones. Give more sufficient raises.