Not accepting of constructive feedback.
One owner feels they are a good leader...has no idea about what a leader is.
Not willing to grow a person. Do or fail and be fired...there is no middle ground.
People are disposable and they don't care UNLESS you are one of their pets.
A cat has more pull than anyone in the office.
Lead CSR let's cat eat out of her lunch.
Lead CSR is unprofessional and incompetent in her role but has more pull than anyone but the cat.