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      Bromford

      Engaged employer

      Bromford reviews

      A Bullying culture is being encouraged - Customer Experience Manager Bromford Employee Review

      1.0
      6 Apr 2022
      Customer experience manager
      Recommend
      CEO approval
      Business outlook

      Pros

      A small army of great people doing their best, against a tide of incompetence and arrogance. Fantastic customers, who deserve better

      Cons

      A bullying culture being nurtured and encouraged from the top of Customer Experience, of all areas. If you have an unhappy team, this is passed on to customers. Colleague engagement at an all time low, customer advocacy crashing through the floor. Performance has never been worse, and moral is in a dangerous state. What was a fantastic place to work, is now nothing more than a toxic environment, with a constant flow of resignations by experienced , valued employees.

      Explore other reviews about Bromford

      1.0
      29 Apr 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      In general the people who work here are great and help each other and want to make a difference. The aims of the organisation sound great and draw you in to feel like you can be yourself and have your say, the reality is very different.

      Cons

      In customer experience the senior leadership is top down, restrictive and bullying. When issues and concerns are raised even from within leadership roles these are swept under the carpet. If you question decisions or aren't a yes person you are described as negative even if you do this in a constructive way. There is also a sense of you get roles if your face fits

      9
      avatar
      Bromford Response
      4y
      Firstly thank you for being honest, which is part of our DNA here at Bromford. We are committed to creating a safe, healthy and inclusive culture and do not accept or tolerate bullying in the workplace and take any allegations of this nature very seriously. In line with our DNA and core competencies, we encourage colleagues to Be Honest, Be Bold and work with courage and will ensure we address any concerns that are raised and listen to the voice of our colleagues.
      3.0
      16 Jan 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Team members, the overall philosophy as a social enterprise, genuinely wants to help unlock customers potential

      Cons

      Turn over of colleagues within the team, lack of stability, not allowed autonomy, too much oversight, lack of trust to do your job

      3
      avatar
      Bromford Response
      8y
      Thank you for posting your review, we're sorry to hear that things didn't work out for you. Lots of what you raise point towards the fact there has been so much change at Bromford - which can feel uncomfortable and unsettling for colleagues. We have, and are continuing to, put lots of support in place for teams, individuals and leaders, and our transformation programme is now well underway; helping us align our services and improve how we do things. Wishing you all the best for the future.
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