5.0
14 June 2026
Current employee, less than 1 year
Boston, MA
Recommend
CEO approval
Business outlook
Pros
Customers like the product and because our support team is globally distributed, we don't have to work brutal overnight shifts. Also, the engineering team is incredibly responsive to customer feedback which makes my job easier. If a client spots a bug or needs an AI feature tweak, it’s often fixed in the next sprint. I like that we have a direct line to the product managers via Slack. If a customer hits a major bug, I can flag it instantly and see it patched within hours.
Cons
Honestly I don't have much to say, there are always things a team can improve but we are quite agile and and I believe we are heading in the right direction with the product.