Disappointing experience in the online trading team - Anonymous employee Buyagift Employee Review

1.0
9 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid working 2 days in the office

Cons

Overall, I would not recommend the online trading team to anyone looking for supportive management, strong development, or a culture that values wellbeing and appreciation. Poor management within the online trading team. Very limited autonomy, a heavy level of micromanagement, and a lack of clarity. This creates a difficult and demotivating day-to-day experience. This atmosphere has contributed to high turnover within the online trading team. The online trading team and company culture is poor and disconnected. There is no appreciation or recognition, little sense of team cohesion, and not much effort made to create a positive or welcoming environment. There is also very little collaboration culture in practice. Information often feels tightly controlled, and team members are not given enough opportunity to work directly with other functions or take ownership of broader projects. The online trading team also relies on outdated and clunky tools, which makes routine tasks more time-consuming and inefficient than they need to be. HR response times are also extremely poor, even on important matters such as payroll, pension, and contracts. Leadership and direction feel lacking, particularly during the transition following the Moonpig merger, with ongoing uncertainty across the Experiences side of the business. Onboarding is weak, with no effort made to properly integrate new starters into the wider team.

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4.0
3 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Really. Truly a great company.

Cons

Nothing. Really great company with benefits.

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Buyagift Response
4y
Thanks for taking the time to leave a review and for the positive feedback! We really appreciate it. We hope your time at Buyagift is still going well. Thanks for your hard work! The HR team.
2.0
15 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good for those who prefer a rigid, top-down instruction style and minimal autonomy.

Cons

The culture feels stuck in the early 20th century. There is a significant lack of modern resources and a total absence of long-term vision. Decision-making is bogged down by excessive layers of bureaucracy

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