Pros
The teachers are passionate and really care about the kids
Cons
Money is the absolute most important thing to this company. Understandable, they're a for-profit company. But under current administration (District Managers, Regional VPs, etc) the bottom line is absolutely the only thing that matters. Once parents have signed the contracts and given their money to the company, at that point they cease to matter until such a time that they complain and threaten to refund. Administration claims that we are about enriching the lives of students and helping fulfill educational goals, but that couldn't be further from the truth. Going above and beyond for the kids and families isn't only actively discouraged, doing practically anything more than the barest minimum in terms of customer service is seen as a waste of time and effort. Additionally, they will reprimand and punish Directors and Coordinators for prioritizing the well-being of their employees. A high-ranking employee once asked if they could take a single day off for their mental health (when they had PTO available to them) and the District Manager said they could only take a day off once they hit budget for the month. This man's actions, deplorable as they are, just reflect the values of the company. You don't matter, your well-being doesn't matter, the kids/families don't matter. The only thing they care about is money. Also they have semi-annual raises built into the contracts, but the moment COVID they got rid of them and are not reinstating them despite the company being much more profitable now than it was a year ago.