Worst job I've ever had - Customer Advocate CARVANA Employee Review

2.0
10 May 2018
Recommend
CEO approval
Business outlook

Pros

In the beginning they would buy lunch every Thursday and the people you work with are young and very nice. The benefits are great.

Cons

No work life balance, like at all. They made us work over 50 hours a week sometimes and it was no notice or option. Management pretends like they care about your future but they really don't. There is no opportunity for growth. They want you to perform like 5 different jobs but pay you for one. You don't have a lunch break 80% of the time. They hire from the outside and don't respect their current employees. No diversity in upper management at all. They take you ideas and adapt them as their own without giving you credit for it. You have to beg for you PTO and request it 30 days in advance and it will probably get denied. They change their policies everyday and expect you to keep up, they are so worries about money they will have you doing illegal things just to get a car out. The cars suck and they aren't transparent about them. I didn't learn any transferable skills, I wasted two years working for a company that would even give me a raise. Horrible company and worst job I've ever had.

Explore other reviews about CARVANA

5.0
13 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits Pay is good Schedule Awesome management

Cons

Working in all weather conditions.

2.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

* Corporate roles offer flexibility, and no one micromanages how you structure your 8-hour day. * Good holiday schedule and work-life balance if you’re in the right role.

Cons

No clear vision or long-term strategy for the Safe & Secure department. * Constant reorganizations and changing priorities. * Positions eliminated, reinstated, and eliminated again. * No stability or clear career path. * Lack of structure and accountability. * “Blind leading the blind” culture. * Chronic understaffing. * Employees expected to do the work of two or three people. * No additional compensation for increased workload. * Leadership’s answer to resource constraints is to “be scrappy.” * High levels of burnout. * Extremely low morale. * Significant loss of talent and leadership. * Employees quitting without another job lined up due to poor working conditions. * Operations Center dismantled, relocated, and then effectively rebuilt again with no clear strategic reason. * Experienced employees terminated, only to recreate similar functions later. * Loss of institutional knowledge. * Frequent reactive decisions instead of proactive planning. * Constant uncertainty creates stress and uneasiness. * Lack of confidence in leadership direction. * Heavy workload with limited support. * Minimal investment in retaining top performers. * Environment not conducive to building a long-term career.

1
See reviews by: Helpful|Rating|Date|All