Don't do it! Even if you're desperate. - Field Service Technician CBIZ Employee Review

1.0
27 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Listening to podcasts and audiobooks while driving to branches.

Cons

Horrible, horrendous, despicable and vile management. #Sowhite, #Soconservative, #Outoftouch, #ParanoidManagement. The management team has been in their position for over 2 decades and is stuck in a way of doing business that doesn't keep pace. Their assistant managers rotate out of regions frequently as a result. They "have a process for everything", which will address 1/4 of the issues that a Field Service Technician will run into. Very little to no support given towards Field Service Technicians, who are doing ALL of the work. More and more responsibilities are being placed on Field Service Technicians that are unrealistic and unmeetable. Management will scapegoat Field Service Technicians when they fail and blame those around them in order to avoid taking responsibility for their incompetency. There is no upward mobility and no future in this work. You're better off elsewhere. Management loves to brag that they have had the EdwardsJones contract for 20 years, but they only have that contract. When they lose it, (and that day is coming fast) they won't have anything else to fall back on. Benefits are atrocious! They expect you to work 10 hour days 5 days a week. They say they include drive time as hours worked but they don't. If you accept the job, you will be probationary period for 2 months and then they will fire you because they've gotten what they needed from you. Trust this review if you trust nothing else, you will wish you had!

Explore other reviews about CBIZ

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Pay is very, very god.

Cons

The hours are very long.

3.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Friendly environment and growth-oriented - office dependent. You will learn a lot and be exposed to all industries, which is great. If you are new, they will treat you with respect and try to help you learn; they understand it's a lot.

Cons

Like most companies, they want you to meet your billable hours, which is good. However, the negative here is if the company typically performs worse in the summer or the work starts to slow down for any reason, or you have too many staff competing for work, your billables begin to be negatively affected, which is faulted towards the employees ' performance. You need 150 billable hours a month, regardless of vacation and PTO. Nonbillable hours will not save you from the end goal, which is again, billable hours. Meaning, if you have a meeting, a federal holiday, or an office closure which is non-billable, you will have to make that time up. It's the hard law in this firm.

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