Pros
Very fun staff! The regulars are also fun, it's a family environment. Meaning the location I was at all of your co-workers were like family. They have programs set up for college students that will help pay a portion of your tuition if you qualify, they have plenty of opportunities for advancement in the company. Company events and time and a half pay on holidays.
Cons
Poor structure, if you complain to human resources about an issue you have with your store location then you are viewed as a "trouble starter" deployment of skilled employees is poor. Pay grade or baristas and shift leads are very poor, min wage no negotiations. Leads .50 more an hour. The district managers do not get along, the training programs are a joke you learn about coffee history and have a pointless booklet to go through, unless you are blessed with a great GM & co-workers you are going to get thrown a lot during training. Also , external managers are paid more than promoted ones within the company, no matter on how well they performed or any other factors. Corporate office is way to small for the size of the company. They make you feel as if your concerns are being heard and that they truly care, while they aren't concerned with your minor issues in the slightest. It's a very tense corporate office and I feel like that may be one of the companies biggest flaws at the moment.