“Started Strong, Ended with Leadership Disconnect” - Technical Support CITY HOME Employee Review

1.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Pros Remote work flexibility during COVID. Good initial culture emphasizing “servant leadership.” Supportive peers and collaborative environment early on.

Cons

Cons Post-COVID leadership changes shifted focus to squeezing productivity rather than supporting employees. Increased micromanagement and pressure for unpaid overtime. Disconnect between stated values and actual practices—“servant leadership” gave way to command-and-control style. Lack of transparency and fairness in workload expectations.

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CITY HOME Response
7mo
Thank you for sharing your feedback and for your years of service with our Technical Support team. We’re glad you valued our collaborative culture and focus on servant leadership early on. Your feedback regarding leadership alignment, transparency, and support is valuable and will be shared with our teams as we continue to strengthen our culture and ensure our values are reflected in every part of the organization.

Explore other reviews about CITY HOME

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

1.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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