Company not honest about position or compensation. - Sales Associate CITY HOME Employee Review

1.0
29 Dec 2013
Recommend
CEO approval
Business outlook

Pros

You don't have to have extensive furniture knowledge to be successful.

Cons

What you do have to be is a telemarketer which is not what I signed on for. First off, they stated an 'average' sales person makes around a 40k a year income with a 401k match, both not true. Truthfully, this is a $10 an hour 'order taker' job with a ZERO 401k match. The average sales person struggles to survive. Every day your scrambling around badgering every customer that walks through the doors for their name, address, phone number, and email. Why? Because City has sales events and demands you relentlessly contact and badger people to come in and purchase. In addition, they micromanage and track your outcome with every customer. Better be a good 'data collector' (another thing I didn't sign on for). On top of that your a commissioned employee, yet your required to work extra hours such as 'bell to bell' a 12 hour day, or 'jump' meaning working on your days off to reach insurmountable impossible sales goals. If you don't make your monthly sales goal no worries, it's just added onto your next months goals. After that if your short, your gone. The 'so called' guaranteed pay is misleading. If your on it for over a couple of weeks missing your commissioned sales goals, it a mere 'guarantee' of termination. This is a straight commission job that's just a complete revolving door. I've worked many sales jobs and this by far was one of the worst ones I've ever had.

Explore other reviews about CITY HOME

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

Cons

Not much. Great place in general.

avatar
CITY HOME Response
1mo
Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
1.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

See reviews by: Helpful|Rating|Date|All