From a family business to a typical corporation - Anonymous employee CITY HOME Employee Review

3.0
25 July 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

CITY takes diversity very seriously. It has several Employee Resource Groups to support and educate people on matters of race, gender, sexuality, etcetera. Most notably this company is proudly LGBT+ friendly, which is an admirably fearless decision in Florida's current human rights climate. Beyond the ERGs, people at CITY are generally very nice. Recruiting does a wonderful job of picking personable, hardworking people. CITY is going to grow to be very large, very soon. If you can tolerate it's current growing pains, you will get to be part of something great.

Cons

CITY being "a family that looks after each other" has felt less and less true every month. The environment has become very competitive due to the focus on aggressive company growth, which makes leaders overly focused on numbers. But when numbers are all you focus on, your employees begin to look like nothing but machines to produce those numbers, and you treat them accordingly. Depending on your position, you will be little more than an easily replaceable drone. Additionally, with under-staffing being a major problem across the DC due to a near company-wide hiring freeze, the remaining staff are being pushed to further and further limits. Every two weeks someone else in a notable position leaves the company seeking better opportunities, and their coworkers are expected to reorganize and quietly pick up the slack. People in less notable positions are leaving before they finish training, sometimes before they can even receive their badges. Lastly, employees are encouraged to make suggestions and bring up problems so they can be resolved. Wonderful in theory. In practice, it's a near-constant uphill battle with office politics to make a meaningful difference. CITY is made up of friends and family members so problem-solving usually means stepping on someone's toes. You'll be reprimanded for not trying to problem solve/make suggestions, but also reprimanded for overstepping boundaries when you do try to problem solve/make suggestions.

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CITY HOME Response
2y
We very much appreciate your thorough and valuable review. We are also aware of the negative effect that an excessive focus on Performance can have on our core values and, therefore, on the satisfaction of our Associates. Keeping that in mind and considering the current more favorable forecast for our industry , we expect to achieve the right balance and secure satisfaction. Thank you for taking an active part in our improvement and current growth.

Explore other reviews about CITY HOME

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

1.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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