Great Place to Work - Customer Care Supervisor CITY HOME Employee Review

4.0
16 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Most importantly family spirit, great opportunities for growth, Lean culture

Cons

more competitive pay, health insurance,

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CITY HOME Response
2y
We appreciate you being and feeling part of the CITY family. In spite of the financial constraints impacting the furniture industry, we always strive to compensate our Associates with competitive salaries and improved benefits. As the situation improves, we expect the same in our offer to our Associates.

Explore other reviews about CITY HOME

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

1.0
28 Feb 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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