7 Dec 2024
CITY HOME Response
1yThanks for the review and the feedback. At CITY, we strive to have the best Total Rewards Program (Compensation, Benefits, Performance Bonus Programs, Recognition Programs, etc.) for all our Associates and especially our Amazing Service Technicians like you! So, we appreciate your feedback and we’ll pass on to our head of Total Rewards & Delivery to check our Compensation Programs for your team in Miami. Our Leadership Team works hard to monitor compensation and make sure our team is hitting their comp goals. Regardless, we hear you and we’re on it! Please also know that we have several strategies to help our Service Technicians to increase their compensation through career pathing, Individual Development Program, future promotion opportunities (ex. we promote over 90% of our leaders from within, each promotion is about a 20% increase in pay from ST to SST to TL), overtime opportunities, taking advantage of our performance bonus programs and contests and so much more. We’re proud to say that our Top 10% of our Service Techs last year were compensated over $85,000. That’s pretty awesome in our industry. We hope you see that. Thanks again for the feedback.