Pros
The job is simple - basic remote desktop problem solving, handling of workflow requests. You don't have to (and cannot even) take your job home - if this is your thing. Small challenges - everyone has to start somewhere, but don't expect them to grow with time.
Cons
Small challenges means basically no challenges at all. There is no development path, and the management and the company does not have any interest in your career moving forward - if you're doing a good job at the phone, there is no way you're getting anywhere else in 5 years or so. The job is not even close to how it was described by the recruiters - no IT skills needed at all. If you have any, save yourself some stress and don't even apply to Level 1. When I joined the company they where basically hunting for people - many of the applicants got the position with barely any language skills and no IT knowledge at all. Higher management's only interest was to keep the numbers in green. Unifying the processes and workflows and the introduction of strict guidelines on phone calls (What you have to ask, in what order) did not comply with the companies needs for who we were providing support for, and created a work environment that omitted free will, creativity and reasonable problem management. Team leaders were promoted from analysts with no real knowledge on how to lead, provide feedback, and improve the productivity of the analysts. They were nice people, but really not suited for their positions. And as the group's only real requirement for the position was that they can communicate in the necessary languages it consisted of a bunch of very different people with different mentalities. If there are bullies or/and destructive participants in any group it is bound to fail at working effectively. And even though it was obvious, the team leader staff wasn't going to do anything about it. And once again - you have to work in a supposedly IT position with people who don't have IT skills at all, with the same salary and the same lousy tasks, which - as one of my colleagues always said - could have been done by a monkey trained for two weeks. I'd recommend this job to students, who wan't to save their brain capacity for their studies - but the work hours are not flexible at all. All-in-all I've learned a great lot on how company hierarchies work, and that bullies come in every gender and age - and most importantly that it is of utmost importance that you see the challenges in your job, and you have to love what you are doing in order to avoid a short-term burnout.