employer cover photo
employer logo
employer logo

CSAA Insurance Group, a AAA Insurer

Engaged employer

Zero Direction, Stubborn, Illogical, & Blind To It's Failings - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

2.0
30 Jan 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- District Office Jobs are the best & Most Secure positions in the company. - Been in Business for 100 years. - Visions & Values Culture is a good idea in principal. - The people who work here are top notch & friendly. - Free AAA Membership, 10% off Auto & Home Insurance as an employee. - A relaxed environment to work in. - Starting Pay Is Usually Near Or Above Market Rate (if you know how to negotiate). - Low-Level Management Is In the Trenches with you. - An Internal Website allows all employees to voice their opinions on matters without retaliation.

Cons

- Senior Management has zero direction 98% of the time - The 2% of the time Senior Management has a direction, they will not relinquish that direction even if that direction is a money pit (For Example: Memberpoint & Clientview) - Career Advancement is non-existent for at least 99% of employees. - When someone from the 1% finds career advancement it is due to obvious favoritism. People are handpicked for positions IF they want someone from inside the company. - At Least 75% of the time, hiring takes place with people coming in from outside of the company. There is zero push from management to recruit from within & the tools provided to advance yourself are laughable at best. - AAA University sounds good on paper, but what you really have are a bunch of "classes" that are useless to every company except CSAA. - Visions & Values (Our Corporate Ethics/Motto) isn't practiced beyond Low-Level Management. Employees are even evaluated based on these very subjective terms & it directly effects a person's pay raise. - Speaking of Visions & Values, Senior Management quietly removed the value "We will treat each Employee As We Would A Member." - Senior Management isn't held accountable for their over expenditures & will merely cuts jobs to cover up their reckless spending on projects that fail during testing. - CSAA will happy roll out a buggy platform, that received zero improvements or fixes in testing, to the masses. No matter how big the crowd of employees are that tell them the system doesn't work, Senior Management will believe they are doing the right thing in "rolling the program out." - Will happily acknowledge that you are indispensable while treating you as if you are.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

See reviews by: Helpful|Rating|Date|All