Pros
In this economy, I'm grateful to still have a job with benefits.
Cons
To get promoted or otherwise recognized, you must kiss ass to the ELT (Executive Leadership Team) and DLT (Divisional Leadership team) members. The ELT is more concerned about maintaining thier very health egos than the future of this company, the members they service or their employees. They claim they want this company to be a employee driven entity, yet, the numerous technology applications are antiquated or do not work. All are on seperate platforms, so employees need to enter the same information in numerous applications. Plus, not all information is updated in the same way, and sometimes, like insurance payments, are missapplied. The main office whiched was based in San Francisco for 100 years is now being split up and moved to Walnut Creek, Fairfield, Richmond, CA and Henderson, NV. They have closed one call center in Livermore and are almost done closing the 2nd call center in Elk Grove. 20% of Emergengy Road Service and membership calls are taken in Glendale, AZ, with the other 80% taken in Florida by individual contractors. There are times when the network is down and the Florida folks cannot connect to the ERS or Membership applications, and members are put into an unending call queue.