Pros
Steady income that paid the bills, barely
Cons
When you first get hired you are sold a bill of goods that just isn’t there. There’s a bizarre dynamic in the call center where favoritism is in the open. The people who are the best agents don’t get recognized if they aren’t part of the ‘inner circle.’ I would have felt offended by this under normal circumstances but the inner circle is a bunch of yes men and women who I had no desire to be like. Management as a whole...there’s a couple good supervisors but by and large management is an abomination. This place will continue to be toxic until upper management and about 80% of the supervisor’s get replaced by real leaders who care about their employees. The phoniness is not noticeable the first 3 months but when you start paying attention it’s hard to miss. If there’s ever a time a customer requests a supervisor and you try to get one...crickets. Real strong leadership isn’t it? The IT and computer programs are a joke. Things freeze every other minute and the go to response from the help desk or a supervisor is ‘Clear your Cache and Cookies.’ Uh no how about you spend the money that needs to be spent to get this place running efficiently and stop saying there’s a ‘work around’ for every technical glitch that’s experienced by EVERYONE on a DAILY basis. Every time the Policy Administration System got an update it turned out having more problems than it had before the update came out...how is that possible? Oh yeah and ask 3 different supervisor’s the same question about what protocol to follow regarding insurance guidelines and you will get three different answers-take that to the bank 100% guaranteed.