Great for lifers, avoid if you are go-getters - Manager CSAA Insurance Group, a AAA Insurer Employee Review

- Mediocre talent - They can't compete on talent with tech companies in SF and the Pennisula, even with competitive pay. Plus, they moved much of their tech operations to Glendale, Arizona some years ago. Let's just say it's not talent central there. They spent literally hundreds of millions of dollars in each of their policy and claim systems. That's an astronomical number relative to the revenue and size of the company. Research on their digital presence and you will see how late they are to having basic functionalities like auto-payment. A recent upgrade kept directing customers to the AAA NCNU website when customer service kept telling customers that they are not AAA NCNU. Just can't get their act together. - Can there be such a thing as too much volunteering? I support volunteering activities but do you go to work to volunteer or to build a career? All well and good to encourage employees to do good, but in the midst of a tight deadline, you may hear someone say something like "I'll be doing clean up in Yosemite for two days", and no one would say a word. It's a comfortable, almost entitled mentality. Again, if you are looking for a lifer job that doesn't require a lot of heavy lifting, it's great. - Politics, politics. Lots of political in-fighting among its executive ranks. Constant re-org. - Boring industry. This last one is not their fault. Yes, there is a lot of science involved in running an insurance industry, no question about that. But insurance is borrrring.