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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      Heavy Workload - Claims Specialist CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      1 Nov 2022
      Claims specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Starting pay, and training was okay.

      Cons

      Extremely heavy workload, and unrealistic expectations. People would quit left and right, each adjuster would have hundreds of claims, most people were backed up. Work load accumulates 24/7, very short staffed. Actively saw people crying on a daily basis from stress.

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      CSAA Insurance Group, a AAA Insurer Response
      3y
      Thank you for taking the time to leave a review and sharing your feedback. We are very sorry you didn't have a great experience during your time with CSAA. We respect the hard work of our associates and are committed to providing a positive work environment. Feedback is important to our leaders, so we appreciate you taking the time to share your thoughts with us. If you wish to share additional information about your experience, please contact Human Resources.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      7 July 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      great company to work for

      Cons

      no complaints from me, great

      1.0
      4 July 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Claims Specialist reviewsCSAA Insurance Group, a AAA Insurer review