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CSAA Insurance Group, a AAA Insurer

Engaged employer

Stay away! - Director CSAA Insurance Group, a AAA Insurer Employee Review

1.0
25 Sept 2024
Recommend
CEO approval
Business outlook

Pros

The pay- I’m convinced the pay is so high because the culture is so toxic, it’s the only way they can retain employees. Unlimited PTO

Cons

HORRIBLE senior management. The new CEO does not care. Worse mistake was the board letting. Tom Troy leave CSAA. Ever since Tom left, the new CEO is running the company in the ground, releasing executive WOMEN (great for a company that likes to say they emphasis diversity and equality), constant org changes, constant lay offs 1-2x a year. Stay away!

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CSAA Insurance Group, a AAA Insurer Response
1y
Thank you for sharing your feedback. We value all perspectives, and we take concerns about company culture, leadership, and diversity very seriously. It’s disheartening to hear that you had a negative experience, and we sincerely regret that your time with us did not meet your expectations. We understand that transitions in leadership and organizational changes can be challenging, and we are committed to creating an environment that fosters growth, inclusion, and respect for all employees. Diversity, equity, and inclusion remain key priorities, and we are working to ensure these values are reflected in every decision we make, including how we manage leadership and organizational development. We recognize there is always room for improvement and appreciate constructive feedback as it helps us identify areas where we can do better. We are actively working on initiatives to support employee engagement, retention, and overall workplace satisfaction. Thank you again for sharing your experience. We wish you the best in your future endeavors and hope you will consider reaching out directly to the Speak-Up Line, at 877-534-0373 (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will allow us to explore the specific issue(s) in more detail, and address them directly, in the most appropriate manner.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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