Training provided lacked any introductory walk through of trouble shooting and repair of the laptop model classes we worked on. The trainers also did not mention the online service manuals, which have pictures and step-by-step instructions. I was left on my own to even find out how to get laptops to work on from receiving.
The other major problem is CSAT's operations support software. It's lack of integration and incompetence in simple tasks like form and field propagation and publically available laptop identifier based lookup caused considerable waste of time and allowed many mistakes.
I'm aware that there is a digital forensic audit trail that will prove or disprove these statements.
