Pros
Coworkers were the best part. Vendor visits were fun.
Cons
3 rounds of layoffs (so far) within the past year. US employees seem to be laid off in favor of moving jobs to multiple places off shore. However every two months we get notice of new executives being hired. Obvious that knowledge and previous loyalty to company has no value. Very little support to travel agents on the front line. Extremely busy and goals are not reasonable. However people are laid off? Then the front line is blamed for not meeting service levels. Upper management does not seem to understand what agents need to do to service our clients. Didn't seem to be any planning to address service level situation as it was. Advised there is technology coming to help efficiencies but technology should be present and service stabilized before laying people off. Way too much pressure on agents and no support. At the agent level seems like the only focus is on the negative. Positive reinforcement was extremely lacking.