2.0
3 Nov 2014
Former employee, more than 10 years
San Jose, CA
Recommend
CEO approval
Business outlook
Pros
The people, excellent team work and front line (those at the coal face), support, communicate and help each other.
Cons
Complete lack of support, communication and respect from Senior Management. Decisions made in a vacuum, without understanding the implications and expecting the ever decreasing staff to resolve. Outsourcing on one hand but expecting "on-site & engaged", which is very difficult when waiting on someone to answer the outsourced Service Desk.