Nero Vs. Costa - Shift Leader Caffè Nero Employee Review

1.0
12 Sept 2014
Recommend
CEO approval
Business outlook

Pros

you get your dinner and drinks free of charge, staff turn over is very high so progression is quite likely

Cons

Too much expected of you. You have to stay until everthing is finished which would be fine but you aren't paid for the extra time and some times it would be impossible to get done for the said time. then the next morning some one is complaining you didn't do something properly when you had to stay for an extra half hour of your time to get it done at all. Has a very snooty feel to it. So when youstart as an outsider you don't feel welcome. The six steps and barista priorities make your life hell, make you into a machine and prevent you taking any initiative. The coffee isn't nice.

Explore other reviews about Caffè Nero

5.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent Work Life Balance Availability

Cons

Very busy, growing customer base. Expected for the type of industry. Not for everyone.

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Customers can be the best part of the day if you build connections with them.

Cons

The management was lacking, no enforcement of rules and unrealistic expectations of staff. Upper management only cares about sales numbers not staff experience. Prepare to work every shift understaffed while management takes off the weekend.

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