Pros
There is real heart to the job and company; they really seem to care about their employees both inside and outside the workplace. You are given endless support in order to thrive, which I’ve never had in any other job. In your first 3 months at the company, you’ll have “coffee chats” every few weeks to keep up to date with your progress, and also so your manager can make sure everything is going okay in your life in general. There’s lots of opportunity for growth within the company; if you’d like to learn how to be a Shift Leader or Manager In Training all you have to do is talk to your manager and they can get you on the right path. Benefits include massive on and off shift discount, as many free drinks as you want while on shift. The online training is set out like a game so you earn XP for each module you complete, which is good as there’s a lot to get through and it makes it more fun. There’s good work/life balance as we’re open 9:30-5:30 (at my store at least).
Cons
The only downside is I am part of a small team so there’s quite a bit of lone working or busy weekend shifts with just two people. Part of the training includes barista priorities; the most important part is the customer is king, then cleaning & restocking, and the last priority is washing up, however on busy weekends it’s nearly impossible to keep up with everything. Customers can rate your store out of 100 in the app and leave comments, and you do see some awful comments when you’re just trying your best to stick to the priority list.