Great company, great customers - Support Analyst Calculus Software Solutions Employee Review

Working for this company has been such a brilliant opportunity to learn and develop technical and social skills. I can't recognise myself from where I started in terms of my website skills and confidence talking to customers, third parties and colleagues. I have seen complaints in other reviews around training and learning the system - but there no better way to learn than to dive into the deep end which is a necessary mindset to thrive at this company. I have been working at Calculus for a little over a year and look forward to many more. Although the conflict of interest between HR and the owner, both genuinely care about their staff and it shows especially when voicing concerns amongst the hectic, busy environment. I have now worked for both the support and web teams respectively. Both of which are managed by intelligent, friendly and humorous people who lookout for the members of their team.

There are currently no incentive schemes in place. Introducing rewards that motivate engineers to push beyond expectations could make a meaningful difference. Especially if those incentives combine both individual and team-based targets.

No pros atal with this company

There are many cons to this company and not any good things to say. Firstly I was hired as a "Field Engineer" and my job was far from that, I was stuck in a very small office with 10 other people just answering phones and logging tickets about issues relating to there so called Epos System and were expected to know there software in and out with half a day's worth of training and basicly scamming customers with services and hardware they do not need The atmosphere is awful there, you were forced to work in silence the entire day and when on the phone you have management listening into your conversations which is very off putting The Management structure is very poor as having the HR being Married to the Owner so nothing is confidential and many conflicts of interest There is only 2 spaces for staff parking available so there technically is no parking on site even though they advertise there is onsite parking There are no bonuses given and salary is very insulting with the work that is expected I even know of other colleagues that were bullied by upper management to the point it made them very ill , no have no compation or any care for staff wellbeing