Limited Development and Lack of Leadership Support - Customer Success Manager (CSM) Canoe Software Employee Review

2.0
1 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The people I worked with were great and created a positive team atmosphere, which was one of the few highlights of my time at Canoe. The company also held engaging all-hands meetings, fostering a sense of connection across teams. Additionally, there was flexibility in terms of work environment, allowing employees the option to work from home or come into the office, which provided a good work-life balance.

Cons

My overall experience was disappointing. There was a significant lack of support for employee development and coaching. Early on, I experienced a leadership transition that created confusion and instability. My new manager, who barely had time to get to know me, focused solely on performance metrics without considering the learning curve necessary for new hires. This approach made it difficult to succeed or receive meaningful feedback to improve. Ultimately, the emphasis on immediate performance without adequate support contributed to my departure. I found leadership and employee development at the company to be below the standards I had expected.

Explore other reviews about Canoe Software

5.0
10 July 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people here genuinely care about your growth and development, and the industry itself is extremely dynamic and fast-paced so it's always exciting

Cons

No 401k match, and constant leadership changes, but that's expected from a startup

2.0
30 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote flexibility, cool product to work on, $750 WFH Stipend and $100/month gym/wifi reimbursement

Cons

Recently, many people have been leaving the company. One reason being quiet layoffs that happen out of nowhere, and now you’re left with taking over that person’s workload with no help. Another reason is people are sick of dealing with the company’s incompetent nature and leadership’s lack of true leadership skills, so even the ones that have built out this startup from the start are leaving (that’s when you know it’s bad). Diversity is extremely low in this company, older white men lead the company and only talk about sports and try to intimidate others in efforts of covering up their insecurities of being a low-quality leader. The disconnect between the leadership team and the ones below is horrible. Leadership constantly jump into projects and mess everything up, and then leaves it to the rest of the team to fix it, then leadership comes back and asks why the quality of the work is bad. There is no clear direction for the company as of now, and it’s constant “putting out fires” in preparation for more fires to come. It’s really unfortunate because the product is great, and Canoe has a great advantage compared to its competitors, but the reason why it won’t be as successful is because of the team leading the initiatives. Leadership does not bother responding (or even listening) to what we all have to say, and it is extremely difficult to get a hold of any of them even though they claim they have an open-door policy. Many people have quit because they had no career progression path possible for them, because no one has time for each other!

4
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