Supportive co-workers, but poor management and pay - Customer Service Associate Cape Air Employee Review

2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great Co-Workers. Customers are usually regulars so normally understanding of flight delays and cancellations, so less chance of getting yelled at. Good stepping stone for future airline opportunities.

Cons

Management likes to boss you around. Blames employees for mistakes out of their control to please corporate. Pay and benefits are very subpar. If you're a new employee they give you the days and times no one wants to work, and you can't fight it.

Explore other reviews about Cape Air

5.0
1 May 2025
Recommend
CEO approval
Business outlook

Pros

Fast-paced, Rewarding work , Networking, flight benefits

Cons

Company communication, seasonal hours, holidays, pay

4.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

I've had some very good co-workers and managers

Cons

I like to advance and do more in my area of expertise not sure that the company realizes my background and experience

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