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      Capital Blue Cross

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      Capital Blue Cross reviews

      Started off great and progressively got worse as economy and the success of company goes downhill. - Desktop Support Specialist Capital Blue Cross Employee Review

      3.0
      26 Mar 2014
      Desktop support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good people that you work with for the most part. Everyone is friendly. But is getting worse as workloads increase due to decline in the businesses success which has caused less people to do a lot more.

      Cons

      Too many VPs, Directors, Managers. Very top heavy. Goal system is dept. or "team" goals. Meaning select few do a lot more work than others without being compensated for it. Tenure employees get to coast by doing minimum amount. If work. When I started it was a positive and family atmosphere, as economy and the business suffered, more layoffs occurred, which lead to restructuring of departments that didn't make any sense. Company is going downhill along with the moral of its workers.

      Explore other reviews about Capital Blue Cross

      5.0
      24 Nov 2025
      Learning and development specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

      Cons

      Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

      1
      avatar
      Capital Blue Cross Response
      1mo
      Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.
      4.0
      23 June 2026
      Medicare member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent Training and Onboarding Benefits Flexibility

      Cons

      Pay could be more or an actual 40 hour week instead of 37.5

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